At Infino Tech Services, we are committed to delivering high-quality digital solutions and ensuring client satisfaction. This Refund Policy outlines the conditions under which refunds may be granted, the process for requesting one, and what to expect. Please read this policy carefully before engaging our services.
We take great pride in every project we deliver. Before any project begins, we work closely with you to define clear goals, expectations, and deliverables. Our revision process is designed to ensure the final result aligns with your vision. We encourage open communication throughout the project to minimize the likelihood of dissatisfaction.
"We want every client to feel confident and satisfied with our work. If something is not right, we will always try to make it right first before a refund is considered."
All projects at Infino Tech Services follow a standard two-stage payment structure:
By paying the deposit, you acknowledge and agree to the terms of this Refund Policy and our Terms & Conditions.
The following scenarios outline when a refund may or may not be granted:
In certain circumstances, a partial refund may be issued based on the amount of work completed at the time of the cancellation request. Partial refunds are calculated as follows:
The percentage of work completed is determined solely by Infino Tech Services based on documented project progress, deliverables produced, and time invested.
The following services and fees are strictly non-refundable under all circumstances:
To request a refund, please follow these steps:
Send an email to Info@infinotechservices.com with the subject line "Refund Request — [Your Project Name]". Include your full name, project details, reason for the request, and any supporting information.
Our team will review your request and assess the progress of your project. We may reach out to you for additional information or to propose a resolution before processing any refund.
In many cases, we will first offer to resolve the issue through additional revisions, a revised scope, or a project credit rather than a monetary refund. We believe this often provides the best outcome for both parties.
You will receive a written decision via email. If approved, the refund amount will be confirmed along with the processing timeline.
Approved refunds are processed within 5–10 business days. Funds are returned via the original payment method. Processing times may vary depending on your bank or payment provider.
If you are dissatisfied with the work delivered, we strongly encourage you to contact us before initiating any chargeback or dispute with your bank or payment provider. We are committed to resolving issues fairly and professionally.
Initiating a chargeback without first contacting us is considered a breach of our agreement and may result in:
In lieu of a monetary refund, Infino Tech Services may offer a project credit of equal value. Credits can be applied to any future service and are valid for 12 months from the date of issuance. Credits are non-transferable and hold no cash value.
We stand behind the quality of our work. If you are not happy with the delivered work after all included revisions have been used, please contact us. We will review the situation on a case-by-case basis and do our best to find a fair resolution — whether that is additional revisions, a partial credit, or another agreed-upon solution.
Our goal is simple: to make sure every client walks away happy. We work hard to earn your trust and your long-term partnership.
Infino Tech Services reserves the right to update or modify this Refund Policy at any time. Changes take effect immediately upon posting to our website. For active projects, the version of this policy in effect at the time of your deposit will govern your project.
We recommend reviewing this policy periodically. Continued engagement of our services after any changes constitutes your acceptance of the updated policy.
Our team is here to help. Reach out to us directly and we will do our best to resolve your concern as quickly as possible.